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Customer Service

Canadian Retail and U.S. Customers

Toll Free: 1-800-284-2271

Existing customers:
Send an email through MyAccount

Not a customer?
Send an inquiry

Complaints
Submit a complaint

Hearing Impaired Customers

TDD/TTY Services: 1-888-998-0253

Business Hours

Monday – Thursday
7:00 AM – 8:00 PM CST

Friday
7:00 AM – 7:00 PM CST

Saturday
7:00 AM – 4:00 PM CST

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Dealer Services

GM Financial Canada – Toronto Office

Customer Service – Canadian Leases

2001 Sheppard Avenue East, Ste. 600
Toronto, Ontario M2J 4Z8

Phone: 416-753-4000
Toll Free: 1-855-463-3577
Fax: 416-753-4100
Toll Free Fax: 1-866-861-4100

Commercial Lending

Toll Free: 1-866-537-5051
Fax: 877-999-0312
Email:

GM Financial Canada – Vancouver Office

4370 Still Creek Drive, Ste. 250
Burnaby, British Columbia V5C 0G5

Phone: 604-235-2400
Toll Free: 1-855-278-1926
Fax: 604-235-2420
Toll Free Fax: 1-877-307-7669

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Vendors

Canadian Operations

Attn: Accounts Payable
P.O. Box 1592
Fort Worth, TX 76101-1592

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Corporate Office

801 Cherry Street, Ste. 3500
Fort Worth, TX 76102

Phone: 817-302-7000
Toll Free: 1-800-644-2297
Fax: 817-302-7897

Investors

GM Financial

Phone: 817-302-7000
Toll Free: 1-800-644-2297
Email:

General Motors Company

GM Investor Relations Contacts

Media

GM Financial

Phone: 817-302-7000
Toll Free: 1-800-644-2297
Email:

General Motors Company

GM Media Relations
media.gm.ca

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Other Inquiries

If you are trying to contact GM Financial to apply for a job, please visit our Careers site.

For all other questions or comments, please submit an inquiry and it will be sent to the appropriate person for a response.

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If your question is about:

  • Making a payment
  • A payment you've already made
  • Setting up an Automatic Payment Plan
  • Getting your title
  • Or other basic account questions

For fastest service, please call Customer Service at 1-800-284-2271 or submit an inquiry today.

Customer Service Hours:

  • Monday - Thursday: 7:00AM - 8:00PM CST
  • Friday: 7:00AM - 7:00PM CST
  • Saturday: 7:00AM - 4:00PM CST

For other issues/concerns, please click here to submit a complaint.

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Complaint Submission Form

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Submit Complaints
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Complaint Submission Form

Thank you for submitting your complaint.

A GM Financial representative will review your complaint and follow up with you using the preferred contact method that you selected.

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General Inquiry Form

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Contact Information
Comments or Questions
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General Inquiry

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