Customer Service

Canadian Customers

U.S. customers please visit www.gmfinancial.com.


If you previously received a title and/or release of lien letter from GM Financial and need a duplicate title and/or another release of lien letter, please go to www.getmycartitle.com to submit a request.

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Are you sure you have a complaint?

If your question is about:

  • Making a payment
  • A payment you've already made
  • Setting up an Automatic Payment Plan
  • Getting your title
  • Or other basic account questions

For fastest service, please call Customer Service at 1-800-284-2271 or submit an inquiry today.

Customer Service Hours:

  • Monday - Thursday: 7:00AM - 8:00PM CST
  • Friday: 7:00AM - 7:00PM CST
  • Saturday: 7:00AM - 4:00PM CST

For other issues/concerns, please click here to submit a complaint.

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Complaint Submission Form

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Submit Complaints

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Complaint Submission Form

Thank you for submitting your complaint.

A GM Financial representative will review your complaint and follow up with you using the preferred contact method that you selected.

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General Inquiry Form

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Contact Information
Comments or Questions
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General Inquiry

Thank you for your submission.

Your inquiry has been successfully sent.

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