Customer Notice

An enhanced customer experience is heading your way

GM Financial is making progress on long-planned system enhancements. Most customer functionality is temporarily unavailable. We will resume service soon.

During this time, we will not be able to service accounts online until the updates are complete. These Frequently Asked Questions may help you plan.

WHY ARE SERVICES LIMITED?

GM Financial is making planned system enhancements that will help us improve your customer experience. Our Canadian servicing centers will be open to take your phone calls but will have limited service capabilities. We’re sorry for the inconvenience. We look forward to providing you with improved features and new services that will make your journey with us even more remarkable as we move forward in 2018.

HOW CAN I PLAN AHEAD?

Lease and Retail payments will continue to be automatically debited from your bank account. For all other payment enquiries, please contact our Canadian Customer Service team for support during this period.

HOW CAN I GET A PAYOFF QUOTE?

You can obtain a payoff quote by contacting the dealer where you purchased your vehicle or at any Chevrolet, Buick, GMC or Cadillac dealer. Be sure to have your account number and VIN available when you call.

WHEN WILL YOUR SERVICING SYSTEM BE FULLY OPERATIONAL?

We’re making long-planned enhancements and updating our systems right now to better service our customers. Our impacted systems will be back online soon. We look forward to providing you improved features and new services that will make your journey with us even more remarkable. Thank you for your patience.