Fraud Investigation Process
If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed to GM Financial.
The following documents are required by GM Financial to process the claim:
- Completed Investigation Request Form
- Copy of an ID Theft Report, for example a police report filed with a Federal or local law enforcement agency.
The following additional documents are not required but will assist in expediting the claim:
- Completed ID Theft Statement
Please mail to:
801 Cherry Street
Fort Worth, TX 76102
Once the required documents are received, GM Financial will investigate your claim. The
investigation will be resolved in the following manner:
If GM Financial can establish the true identity of the victim and determines the claim
to be valid, the victim will be notified via mail and GM Financial will report to the
credit bureau agencies that the GM Financial account should be deleted from the victim's
If GM Financial cannot establish the true identity of the claimant, or, in good faith,
determines the claim to be invalid, the claimant will be notified via mail. The GM Financial
account will not be deleted from the claimant's credit file.
If you have questions or concerns regarding your identity theft claim, please email the
Central Fraud Department at
include your name, contact phone number, account number if applicable, and a brief description
of your question or concern. A representative will contact you.