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Foire aux questions

Questions les plus fréquemment posées

Most customers set up automatic payments to debit from their bank account at the dealership when they receive their new vehicle. You can also contact our Customer Experience team at 1-800-465-4591 to make a payment or pay by mail. GM Financial does not accept payments made in person.

You can find payoff details by logging in to gmfinancial.ca/MyAccount or contacting our Customer Experience team at  1-800-465-4591.

Any overage or extra payments on an account should be refunded within 30 days.

Compte

Please contact our Customer Experience Team at 1-800-465-4591 for more information.

Keep in mind that your account balance may differ from your payoff balance due to interest charges, fees and other items that may be credited or debited to your account.

You can message our Customer Experience team when you're logged in to MyAccount. You can also call us at 1-800-465-4591 or email us at cservice@gmfinancial.com.

You can ask for your account to be reviewed for due date eligibility by contacting our Customer Experience team at 1-800-465-4591.

You can message our Customer Experience team when you're logged in to MyAccount. You can also call us at 1-800-465-4591 or email us at cservice@gmfinancial.com.

In order to protect the security and confidentiality of your information, we require the account holder to fill out a third-party authorization form or provide a Power of Attorney in order to provide any account information to anyone but the account holder. Only the account holder can submit authorization.

You may send the document to the following:

Fax Client Services:
1-866-861-4100

Mail: 
2001 Sheppard Ave. East
Toronto, Ontario
M2J 4Z8

Faillite

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Location

Découvrez vos possibilités en visitant notre page de fin de location.

Le concessionnaire GM où vous avez loué votre véhicule est aussi une excellente source d’information concernant vos possibilités. Il peut répondre à vos questions sur le retour de votre véhicule, sur l’inspection avant le retour, sur le kilométrage excédentaire et sur les factures finales auxquelles vous pouvez vous attendre.

Vous êtes responsable de toutes les contraventions, de tous les frais et de toutes les taxes applicables durant votre contrat de location. Un montant correspondant à toutes les contraventions, tous les frais et toutes les taxes applicables sera ajouté sur votre facture de fin de location.

Paiements

Most customers set up automatic payments to debit from their bank account at the dealership when they receive their new vehicle. You can also contact our Customer Experience team at 1-800-465-4591 to make a payment or pay by mail. GM Financial does not accept payments made in person.

GM Financial does not offer a grace period. We require all payments be made by the due date listed on your statement. Interest charges and possible late fees will accrue and be applied to your account each day it is past due according to your contract. You can contact our Customer Experience team if you need help with your account at 1-888-557-5327.

To determine if your account is eligible, contact our Customer Experience team at 1-888-557-5327.

Yes. It could take 1-3 days, depending on your banking institution.

If you haven't already set up automatic payments to debit from your bank account at the dealership, you can make arrangements by contacting our Customer Experience team at 1-800-465-4591.

 You can make a payment by contacting our Customer Experience team at 1-888-557-5327.

Yes, payments can be made from a valid chequing account.

No, payments cannot be accepted by credit or debit card.

You can make a payment using Western Union® Quick Collect®. Payments must be submitted before 5 p.m. CT in order to be applied to your account on the same business day.

Please Note: Western Union® will charge a fee for this service.

Règlement

Any overage on an account is automatically refunded to the customer within 60 days following date of payoff. To verify an overage on a paid-off account, you can contact our Customer Experience team at 1-800-465-4591.

Your account balance may differ from your payoff balance due to interest charges, fees and other items that may be credited or debited to your account.

Lease customers may have an outstanding balance for all contractual obligations, such as late fees, excessive mileage or excessive wear.

You can find payoff details by contacting our Customer Experience team at 1-800-465-4591.

Any overage or extra payments on an account should be refunded within 30 days.

You will typically receive a bill of sale or lien release, depending on the province the vehicle is titled in, 30 days after your account is paid in full (or earlier as required by provincial law).

Généralités

Find your new ride

Enjoy the excitement of a new vehicle by returning your current leased vehicle and finding a new vehicle to lease or buy. Save time at the dealership by applying online now.

Buy your leased vehicle

Do you love your ride so much you don’t want to say goodbye? You can purchase your vehicle at any point during your lease. Visit your dealership to discuss your options.

Return your vehicle

If you just want to turn your vehicle in and don’t want to lease or buy a new GM vehicle, schedule an appointment at your dealership. Before you make a final decision, make sure to check out the latest offers in your area.

Your originating GM dealer is best qualified to assist you with the lease-end process. If you have moved a significant distance since you leased your GM vehicle, or you would like to turn in your vehicle at another GM dealership, please contact GM Financial at 1-866-631-0132

Contact your originating GM dealer to assist with obtaining a quote or call GM Financial at 1-866-631-0132. Please have your account number, Social Security number or vehicle identification number (VIN) available to help us quickly locate your account.

Both a co-buyer and a guarantor sign a contract that says they will assume financial responsibility if the business is unable to pay. However, co-buyer's name will be listed on the contract and the title, while a guarantor's will not. Debt will also be recorded on the co-buyer's personal credit, but not on the guarantor's.

 

For more information on removing your name from the guaranty/lease, contact Customer Experience at 1-855-501-5563. Lease customers should call 1-800-369-5212.

To update your account information, contact Customer Experience at 1-855-501-5563. Lease customers should call 1-800-369-5212.

Insurance should be in your business's name. Contact Customer Experience at 1-855-501-5563 for information and next steps. Lease customers should call 1-800-369-5212.

Contact Customer Experience at 1-855-501-5563 for information and next steps. Lease customers should call 1-800-369-5212.

Contact Customer Experience at 1-855-501-5563 for information and next steps. Lease customers should call 1-800-369-5212.

You are responsible for any applicable tolls, tickets, property tax or fees assessed. The initial bill will go to GM Financial. Then, GM Financial will add the charges to your monthly billing statement, with a copy of the original bill. If you do not receive a monthly billing statement, you will receive an off-cycle bill for the applicable fees.

You may dispute your credit reporting information directly with the credit bureaus, or you may dispute it with GM Financial in writing at:

GM Financial
Attn: Customer Experience Support
P.O. Box 181145 
Arlington, TX 76096-1145

Your privacy is important to us, and we understand that you expect us to safeguard your personal financial information in a secure manner. For more information, review our privacy policy.

Review the privacy policy for lease customers.

Simple interest is an interest accrual method. Interest accrues on a daily basis on the unpaid principal balance. The interest charge is always based on the principal balance, so interest on interest is not charged. Learn more about simple interest.

If you have a closed-end lease (The Right Lease), you have the option to:

  • Trade in the vehicle for a new model
  • Purchase the vehicle for your continued use
  • Purchase the vehicle and sell it
  • Drop off the keys and turn in the vehicle

If you have an open-ended lease (The Right TRAC), you have the option to:

  • Purchase the vehicle for the agreed-upon terminal value
  • Trade in the vehicle
  • Allow GM Financial to sell the vehicle while you keep any surplus (or owe any shortage)

The GM dealership where you got your vehicle is also an excellent source for information regarding your end-of-lease options. They can also answer questions about the process for returning your vehicle, the inspection required, excess mileage concerns and final invoices.

Learn more about the end of lease process.

Yes. Depending on your scheduled termination date, there may be several options available to you. Please contact GM Financial at 1-866-631-0132 or the originating dealership for details.

Relevés

Les conditions peuvent varier d’un contrat à l’autre, mais votre premier paiement est dû 30 jours après la date d’exécution de votre contrat. Vous recevrez un relevé de facturation environ 14 jours avant la date d’échéance de votre paiement.

Acte de vente et enregistrement

Only individuals on the contract can be added to the bill of sale. For further assistance, please contact our Customer Experience team at 1-800-465-4591.

You will need to go to your province's driver licensing and vehicle registration office
to re-register. Since each province has its own procedures to follow, we recommend that you contact them in advance. 

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